Edgecore Networks Corporation

END USER LICENSE AGREEMENT

LEASE READ THIS END USER LICENSE AGREEMENT (THE “AGREEMENT”) CAREFULLY BEFORE USING SOFTWARE FROM EDGECORE. BY USING EDGECORE SOFTWARE (THE “SOFTWARE”), YOU SIGNIFY YOUR ASSENT TO AND ACCEPTANCE OF THIS END USER LICENSE AGREEMENT AND ACKNOWLEDGE YOU HAVE READ AND UNDERSTAND THE TERMS. AN INDIVIDUAL ACTING ON BEHALF OF AN ENTITY REPRESENTS THAT HE OR SHE HAS THE AUTHORITY TO ENTER INTO THIS END USER LICENSE AGREEMENT ON BEHALF OF THAT ENTITY. IF YOU DO NOT ACCEPT THE TERMS OF THIS AGREEMENT, THEN YOU MUST NOT USE THE SOFTWARE. THIS END USER LICENSE AGREEMENT DOES NOT PROVIDE ANY RIGHTS TO EDGECORE SERVICES SUCH AS SOFTWARE MAINTENANCE, UPGRADES OR SUPPORT. PLEASE REVIEW YOUR SERVICE OR SUBSCRIPTION AGREEMENT(S) THAT YOU MAY HAVE WITH EDGECORE OR OTHER AUTHORIZED EDGECORE SERVICE PROVIDERS REGARDING SERVICES AND ASSOCIATED PAYMENTS.

1) Trademarks:

Edgecore, regardless of capital or lower case, is a registered trademark of Edgecore Networks Corporation. All other brand and product names are trademarks or registered trademarks of their respective owners. Protected trademarks are not marked as such herein. This does not mean, however that they may be used freely.

2) License grant:

"SOFTWARE” means the software contained in this package and any subsequent versions or upgrades received as a result of having down loaded this package. Edgecore grants YOU a license to use one copy of the version of this SOFTWARE only on a single Edgecore hardware. "YOU" or “BUYER” means a company, an entity or an individual taken as the original purchaser of the SOFTWARE. "USE" means storing, loading, installing, executing or displaying the SOFTWARE. YOU may not modify the SOFTWARE or disable any licensing or control features of the SOFTWARE except as an intended part of the SOFTWARE's programming features. This license is not transferable to any other company, entity or individual. YOU may not publish any registration information (serial numbers, registration keys, etc.) or pass it to any other company, entity or individual. BUYER may not electronically transfer the program from one Edgecore hardware to the other devices over any type of network. BUYER may not distribute copies of the SOFTWARE or the accompanying documentation to others either for a fee or without charge. BUYER may not modify or translate the SOFTWARE or documentation. BUYER may not disassemble the SOFTWARE or allow it to be disassembled into its constituent source code. BUYER's use of the SOFTWARE indicates his/her acceptance of these terms and conditions. If BUYER does not agree to these conditions, return the distribution media, documentation, and associated materials to the vendor from whom the SOFTWARE was obtained, and erase the SOFTWARE from any and all storage devices upon which it may have been installed.

3) Open Source Software:

Certain components of the SOFTWARE may incorporate “open source” software. To the extent required by an Open Source License that applies to Open Source Software included in or provided with the Software: (a) the terms of such Open Source License will apply to such Open Source Software instead of the terms of the license grant in this Agreement; and (b) any restrictions prohibited by such Open Source License that are contained in this Agreement will not apply to such Open Source Software. Notwithstanding the foregoing, SONiC is an open source Network Operating System (NOS) project and all the open source components and links to associated source code are available on the github at https://github.com/Azure/SONiC. The github will continuously get updated as the community adds new open source components to SONiC. Details are available on the Edgecore Networks Corporation, website (www.edge-core.com).

4) Ownership and Copyright:

The SOFTWARE is owned and copyrighted by Edgecore or Edgecore’s licensors. Your license confers no title or ownership of the SOFTWARE and should not be construed as a sale of any rights for the SOFTWARE. YOU acknowledge that the title and full ownership rights to the SOFTWARE will remain the exclusive property of Edgecore or Edgecore’s licensors and YOU will not acquire any rights to the SOFTWARE except as expressly set forth in this license. YOU agree that any copies of the SOFTWARE will contain the same proprietary notices which appear on and in the SOFTWARE.

5) Unauthorized Use:

YOU affirm that YOU will not attempt to reverse compile, modify, translate, or disassemble the SOFTWARE in whole or in part. It is strictly prohibited for YOU to use copy, rent, lease, sell, modify, decompile, disassemble, otherwise reverse engineer, or transfer the SOFTWARE except as provided in this Agreement. Any such unauthorized use shall result in immediate and automatic termination of this Agreement.

6) No Warranties:

This SOFTWARE is provided on an "AS IS" basis. Edgecore disclaims all warranties relating to this SOFTWARE, whether expressed or implied, including but not limited to any implied warranties of merchantability, non-infringement or fitness for a particular purpose. Neither Edgecore nor anyone else who has been involved in the creation, production, or delivery of this SOFTWARE shall be liable for any indirect, consequential, or incidental damages arising out of the use or inability to use such SOFTWARE, even if Edgecore has been advised of the possibility of such damages or claims. The person using the SOFTWARE bears all risk as to the quality and performance of the SOFTWARE. Some jurisdictions may not allow the exclusion of implied warranties or limitations on how long an implied warranty may last, or the exclusion or limitation of incidental or consequential damages, so that the above given limitations or exclusions may not apply to YOU.

7) Limited Liability:

BUYER acknowledges that the SOFTWARE may not be free from defects and may not satisfy all of BUYER's needs. Edgecore warrants all media on which the SOFTWARE is distributed for 90 days to be free from defects in materials and workmanship under normal use. The SOFTWARE and any accompanying written materials are licensed "AS IS". BUYER's exclusive remedy during the warranty period shall consist of replacement of distribution media if determined to be faulty. In no event will Edgecore be liable for direct, indirect, incidental or consequential damage or damages resulting from loss of use, or loss of anticipated profits resulting from any defect in the program, even if it has been advised of the possibility of such damage. In no event will Edgecore's liability for any claim, whether in contract, tort or any other theory of liability, exceed the aggregate amount paid by YOU for the SOFTWARE.

8) Compliance with laws:

Each party agrees to comply with all applicable laws, rules and regulations in connection with its activities under this Agreement. Without limiting the foregoing, YOU acknowledge and agrees that the Software, including technical data, is subject to United States export control laws, including the United States Export Administration Act and its associated regulations, and may be subject to export or import regulations in other countries. End User agrees to comply strictly with all such regulations and acknowledges that End User has the responsibility to obtain licenses to export, re-export, or import the SOFTWARE.

9) Termination:

Without prejudice to any other rights, Edgecore may immediately terminate this license without notice if YOU fail to comply with any terms and conditions of this Agreement. In such event, YOU must: 1. Cease all use of the SOFTWARE; 2. Destroy or return to Edgecore the original and all copies of the SOFTWARE; and 3. Delete the SOFTWARE from all Edgecore hardware on which it was resident. All disclaimers of warranties and limitation of liability set forth in this Agreement shall survive termination of this Agreement.

10) Governing Law and Jurisdiction:

This Agreement shall be governed by the laws of California, USA, excluding its conflict of law provisions. To the extent permitted by law, any Dispute any dispute arising out of or relating to this Agreement shall be subject to the exclusive jurisdiction of the state and federal courts located in Orange County, California, USA.

11) General:

This Agreement represents the complete agreement between YOU and Edgecore relating to this license for the SOFTWARE and supersedes all prior agreements, communications, proposals and representations between the parties and prevails over any conflicting or additional terms of any quote, order, acknowledgement or similar communication. This Agreement may only be modified by a written document signed by both parties. If any provision of this Agreement is held by a court of competent jurisdiction to be contrary to law that provision will be enforced to the maximum extent permissible and the remaining provisions of this Agreement will remain in full force and effect. All rights not expressly granted herein are reserved to Edgecore Networks Corporation.

TroubleShooting Guide for the ARM platform via DIAG mode Follow

ann302_chung 鍾雅安

June 04, 2024 07:57
Updated

Purpose:

This troubleshooting guide for the ARM platform via Diagnostic mode.

Below are the most common hardware questions asked by the customer.

PSU
FAN
No output message from the console port
Port cannot link-up
SSD
Management port failure

Procedure:

Power on the switch and login to the ACCTON Diagnostic mode.
Execute the run diag_bootcmd via U-boot.

Hit any key to stop autoboot: 0
accton_as4610-54->
accton_as4610-54->
accton_as4610-54->
accton_as4610-54-> run diag_bootcmd
(Re)start USB...
USB: Bringing USB2 host out of reset...
usb2_reset_state is: 00000000
Register 1212 NbrPorts 2

Press enter to activate diagnostic console.
Then, the system prompts # as below diagram

Use RTC Restore System time
Adjust system fan speed to user define
Normalize PWM control value: 0x4
Normalize PWM control value: 0x4

Please press Enter to activate this console.
#
#

Execute the diag_main -q to show all test items.

# diag_main -q
 Recipe Description
----------------------------------------------------------------------
i2cdetect All I2C Chip detect
led-allamberon LED turn amber on Diagnostic
led-allgreenon LED turn green on Diagnostic
led-alloff LED turn off Diagnostic
led-normal LED revert normal
lm77 LM77 thermal sensor Diagnostic
memory All Free memory Diagnostic
mgmt-ledtest MGMT LED test
mgmt-traffic MGMT port traffic Diagnostic
switch_traffic@48 Switch port traffic of 48 product
switch_traffic_bi@48 Switch port burn-in traffic of 48 product
system-fan-1 System FAN1 Diagnostic
system-fan-1-sp100 System FAN1 speed 100% Diagnostic
system-fan-1-sp50 System FAN1 speed 50% Diagnostic
system-led-amber-on System LED amber on
system-led-digital System LED Digital Test
system-led-green-on System LED green on
system-led-normal System LED normal
system-led-off System LED off
system-psu-1 System PSU1 Diagnostic
system-psu-2 System PSU2 Diagnostic
system-rtc RTC Diagnostic
system-storage-1 System Storage eUSB Diagnostic
system-storage-2 System external USB Storage Diagnostic

PSU

If PSU LED shows red/amber, please check both PSU modules whether powered on or not.

If yes, please refer to following steps for debugging.

Step-1 Take the current failure PSU and insert it into the adjacent PSU slot.

If the LED of the PSU module is green, then it is the PSU slot failure.
If the LED of the PSU module is red/amber, then it is the PSU module failure.

Both of the above situations are considered hardware failures, please refer to the RMA repair service for the next process.

Step-2 If the PSU LED still shows red/amber, please test with another good-working power cord.

Step-3 Please boot up the switch to ACCTON Diagnostic mode for checking. Execute the following commands to detect power supply status.

# diag_main -r system-psu-1
System PSU1 Diagnostic ..............
Check system psu-1 present
psu-1 is present
Check psu-1 status
psu-1 power is good
CPLD psu test PASS.
System PSU1 Diagnostic: PASS
# 
# diag_main -r system-psu-2
System PSU2 Diagnostic ..............
Check system psu-2 present
psu-2 is present
Check psu-2 status
psu-2 power is good
CPLD psu test PASS.
System PSU2 Diagnostic: PASS

FAN

Execute the diag_main -r system-fan-1 to check FAN status.

# diag_main -r system-fan-1
System FAN1 Diagnostic ..............
Check system fan 1, duty 50%
Normalize PWM control value: 0x4
Fantray-1 status: good
Fantray-1 Duty: 50.000 %
Fantray-1 speed: 5798.700 RPM
register: 0x0
CPLD fan test speed 50 PASS.
Check system fan 1, duty 100%
Normalize PWM control value: 0x8
Fantray-1 status: good
Fantray-1 Duty: 100.000 %
Fantray-1 speed: 12620.700 RPM
register: 0x0
CPLD fan test speed 100 PASS.

Check system fan 1, duty 50%
Normalize PWM control value: 0x4
Fantray-1 status: good
Fantray-1 Duty: 50.000 %
Fantray-1 speed: 5912.400 RPM
register: 0x0
CPLD fan test speed 50 PASS.
System FAN1 Diagnostic: PASS

No output message from the console port

Please check the following items:

Console Baud rate: 115200
Change another Edgecore console cable for testing
Change another PC/Laptop and adapter (USB to RS232 cable) for testing
Power cycle the switch several times for sure

All above, if the console screen still does not display anything, please return the unit to Edgecore for RMA repair service.

SFP/QSFP cannot link-up

Execute the below command to check.

which bcm.user          //Show the Broadcom shell path.
cd /usr/local/bin       //Login the this path.
bcm.user                //Run Broadcom shell.
ps                      //Check the port status.

The step as the following.

# which bcm.user
/usr/local/bin/bcm.user
#
#
# cd /usr/local/bin
#
# bcm.user
DMA pool size: 8388608
Broadcom Command Monitor: Copyright (c) 1998-2010 Broadcom Corporation
Diag Version: Version:Release: sdk-6.4.3 built 20160726 (Tue Jul 26 16:22:42 20 16)
From felix@ts400y-AT110-F2:/home/felix/git/bringup-es4630bh-zz/aos-bcmsdk-zz
Platform: IPROC_CMICD
OS: Unix (Posix)
AXI unit 0: Dev 0xb340, Rev 0x01, Chip BCM56340_A0, Driver BCM56340_A0
SOC unit 0 attached to PCI device BCM56340_A0
0:phy_84740_init: 84758 init u=0 port=50 rom code ver. 0x128: MDIO_TO_RAM boot
0:phy_84740_init: 84758 init u=0 port=51 rom code ver. 0x128: MDIO_TO_RAM boot
0:phy_84740_init: 84758 init u=0 port=52 rom code ver. 0x128: MDIO_TO_RAM boot
0:phy_84740_init: 84758 init u=0 port=53 rom code ver. 0x128: MDIO_TO_RAM boot
BCM.0>
BCM.0>
BCM.0> ps
        ena/   speed/  link  auto   STP                    lrn   inter   max   loop
 port   link   duplex  scan  neg?  state   pause  discrd   ops   face   frame  back
 ge0   up      1G FD   SW    Yes  Forward  TX RX   None    FA    SGMII  16356
 ge1   up      1G FD   SW    Yes  Forward  TX RX   None    FA    SGMII  16356
 ge2   down     -      SW    Yes  Forward  TX RX   None    FA    SGMII  16356
 ge3   down     -      SW    Yes  Forward  TX RX   None    FA    SGMII  16356
 ge4   down     -      SW    Yes  Forward  TX RX   None    FA    SGMII  16356
 ge5   down     -      SW    Yes  Forward  TX RX   None    FA    SGMII  16356

SSD

Execute the diag_main -r system-storage-1 to test eUSB.

# diag_main -r system-storage-1
System Storage eUSB Diagnostic ..............
Create 5MB Test file \
Check test file pattern \
System Storage eUSB Diagnostic: PASS

Management port failure.

Execute the diag_main -r mgmt-ledtest to test mgmt port LED light.

# diag_main -r mgmt-ledtest
MGMT LED test ..............
OOBM led is on
OOBM led is off
OOBM led is on
OOBM led is off
MGMT LED test: PASS

Execute the ethtool eth0 to test the mgmt port if it is working.

# ethtool eth0
Settings for eth0:
 Supported ports: [ TP ]
 Supported link modes: 10baseT/Half 10baseT/Full
 100baseT/Half 100baseT/Full
 1000baseT/Full
 Supported pause frame use: Symmetric
 Supports auto-negotiation: Yes
 Advertised link modes: 10baseT/Half 10baseT/Full
 100baseT/Half 100baseT/Full
 1000baseT/Full
 Advertised pause frame use: Symmetric
 Advertised auto-negotiation: Yes
 Speed: 1000Mb/s
 Duplex: Full
 Port: Twisted Pair
 PHYAD: 1
 Transceiver: internal
 Auto-negotiation: on
 MDI-X: Unknown

Comments

0 comments

Please sign in to leave a comment.

TroubleShooting Guide for the ARM platform via DIAG mode

Category