Minor - A problem that is cosmetic or minor in nature causing little or no impact to the product or network.;
Major - A problem that causes a noticeable degradation of traffic flow through a network or prevents a feature from being fully utilized;
Critical - A problem that causes a system crash during normal software operation, causes an overall feature to be unusable or severely degrades the flow of traffic through a network, rendering the network unusable;
Very Critical - A problem that severely impacts the customer’s business and results in a network outage.
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