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Please select the Edgecore Networks product. Visit to understand Edgecore Networks Product Category. If it's OEM product such as SMC, please select OEM product.

Please enter the Serial Number that display on the device's label.

Please briefly describe your problem

Minor - A problem that is cosmetic or minor in nature causing little or no impact to the product or network.; Major - A problem that causes a noticeable degradation of traffic flow through a network or prevents a feature from being fully utilized; Critical - A problem that causes a system crash during normal software operation, causes an overall feature to be unusable or severely degrades the flow of traffic through a network, rendering the network unusable; Very Critical - A problem that severely impacts the customer’s business and results in a network outage.

Please enter any Case ID/Reference ID, if any.

Please enter the software version of NOS that install on the device.

Please enter the hardware version that display on the device's label.

Please enter the details of your request. A member of our support staff will respond as soon as possible.

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