Tech-Support Dump Follow

Reference model:

• Switch model name:

- AS7726-32X

- AS7326-56X

- AS7816-64X

- AS5835-54X(T)

- AS4630-54PE

- AS9716-32D

- AS8000(Minipack)

- Wedge100BF-32X

• Edgecore SONiC version: 

- Edgecore-SONiC_20201123_130028_ec202006_74

- Edgecore-SONiC_20201229_070315_ec202006_101

- Edgecore-SONiC_20201229_070315_ec202006_bfn_65(Wedge100BF-32X)

Example : Package debug information

Procedure :

Generate a dump of troubleshooting data. An archive file containing the dump will be saved to the device /var/dump which can be sent to the Edgecore team for troubleshooting.

admin@sonic:~$ show techsupport
omitted...
removed '/var/dump/sonic_dump_sonic_20161103_182033/log/telemetry.log.20.gz'
mkdir: created directory '/var/dump/sonic_dump_sonic_20161103_182033/core'
sonic_dump_sonic_20161103_182033/core/syncd.1478686198.28.core.gz
removed '/var/dump/sonic_dump_sonic_20161103_182033/core/syncd.1478686198.28.core.gz'
removed directory '/var/dump/sonic_dump_sonic_20161103_182033/log'
removed directory '/var/dump/sonic_dump_sonic_20161103_182033/dump'
removed directory '/var/dump/sonic_dump_sonic_20161103_182033/core'
removed '/var/dump/sonic_dump_sonic_20161103_182033/etc'
removed directory '/var/dump/sonic_dump_sonic_20161103_182033'
/var/dump/sonic_dump_sonic_20161103_182033.tar.gz
admin@sonic:~$

The dump file is saved to /var/dump

admin@sonic:~$ ls -lh /var/dump/
total 28M
-rw-r--r-- 1 root root 14M Nov 3 18:21 sonic_dump_sonic_20161103_182033.tar.gz
-rw-r--r-- 1 root root 14M Nov 3 18:22 sonic_dump_sonic_20161103_182225.tar.gz

Optionally, you can generate the troubleshooting data since given date by specifying --since flag 

For example:

admin@sonic:~$ sudo show techsupport --since="yesterday"