[Enterprise SONiC] Tech-Support Dump Follow

This article describes how to collect debug information, when a user encounter problems.

• Collect debug information
• Appendix

Tested model & firmware version:

• Switch model name:

       AS7362-56X

• Edgecore SONiC version: 

202006

202006.1

202006.4

202012.2

202111.3

Collect debug information

Procedure :

Step 1. When the issue occurs, please run the command "show tech support" to package debug information before recovery i.e. reboot switch or "config reload".

admin@sonic:~$ show techsupport
omitted...
removed '/var/dump/sonic_dump_sonic_20161103_182033/log/telemetry.log.20.gz'
mkdir: created directory '/var/dump/sonic_dump_sonic_20161103_182033/core'
sonic_dump_sonic_20161103_182033/core/syncd.1478686198.28.core.gz
removed '/var/dump/sonic_dump_sonic_20161103_182033/core/syncd.1478686198.28.core.gz'
removed directory '/var/dump/sonic_dump_sonic_20161103_182033/log'
removed directory '/var/dump/sonic_dump_sonic_20161103_182033/dump'
removed directory '/var/dump/sonic_dump_sonic_20161103_182033/core'
removed '/var/dump/sonic_dump_sonic_20161103_182033/etc'
removed directory '/var/dump/sonic_dump_sonic_20161103_182033'
/var/dump/sonic_dump_sonic_20161103_182033.tar.gz
admin@sonic:~$

Step 2. The dump file is saved to /var/dump. Please send this package to support team for analyzing.

admin@sonic:~$ ls -lh /var/dump/
total 28M
-rw-r--r-- 1 root root 14M Nov 3 18:21 sonic_dump_sonic_20161103_182033.tar.gz
-rw-r--r-- 1 root root 14M Nov 3 18:22 sonic_dump_sonic_20161103_182225.tar.gz

Appendix:

• User can generate the troubleshooting data since given date by specifying --since flag.

admin@sonic:~$ sudo show techsupport --since="yesterday"

• Since 202006.2 user can captured debug inoformation without syslog files as following command.

admin@sonic:~$ sudo show techsupport --nolog

• Attach excel file is the list about command "show techsupport" (show tech list.xlsx)