When facing issues in ecCloud, support team will sometimes ask for Cloud ID, Site ID and/or Device ID so that we may help check the status of cloud. This article will guide users on how to find related information.
Cloud/Site/Device ID are specific number found in the URL after login into your cloud.
For example, following URL “https://cloud.ignitenet.com/cloud/7323/dashboard” shows that the cloud ID is 7323
Likewise, if wanting to check the site ID, simply access your site and check the URL to find the ID. Below example shows that the Site ID is 281474976733682.
Same way is done for finding device ID by accessing the specific device and checking the URL. Below example shows that the device ID is 281474976946236.