This article is used to teach new Agents how to login to the system.
Customers please reference the "Technical Support System Guide Book" introduce.
Step1. Visit https://support.edge-core.com/hc/en-us
Step2. Press “Sign in”
Step 3. Press “I am an Agent”
After that, the webpage will redirect to Microsoft(company) authentication. Please fill in your company email (firstname.lastname@example.org) first.
Step 4. Fill the password
Fill in your company email password, and press Login(登入)
The password is synchronous with your company email password.
Step 5. Authenticate from company
Check "Two-step verification" from your phone.