Troubleshooting ECW7220-L WIFI problem – Edgecore Help Center

Problem Description :

ECW7220-L was connected to Access Controller(EWS4502 or EWS4606).

The device should be managed by Access Controller centrally.

Why ECW7220-L Wi-Fi function does not work after connecting to Access Controller ?

The Wi-Fi (2.4G/5G) shows "off".

Why ECW7220-L Wi-Fi function does not work ?

The Wi-Fi (2.4G/5G) shows "off".

Symptom of Problem :

Troubleshooting

Step 1:

Check and make sure that the status of ECW7220-L is "Managed" by Access Controller.

Step 2:

Check Details of ECW7220-L is following the suggested as shown in following, especially for "Hardware Type" and "Profile".

Mark sure that you select the followings.

Hardware Type: 8-ECW7220-L AP Dual Radio anac/bgn

Profile: 1-Default

*Hardware type : 8 - ECW7220-L AP Dual Radio anac/bgn

*Profile : 1-Default. (This will vary per user's setting) .

For this case, we use default name of profile in Access Controller.

Step 3 :

Check the details of Profile in Access Point Profile List.

Screen capture of the details of Profile shown as following.

Root Cause of problem:

"Hardware Type ID" mismatches in Profile.

Resolution :

Step 1 :

Change Hardware Type ID.

Step 2 :

Apply Profile properly.

Result :

WIFI turns ON.

LEDs (2.4G/5G) turns blue.

Troubleshooting ECW7220-L WIFI problem Follow